Store Policies — Refunds, Bookings & Purchases
Astele Beauty & Wellness · Last updated: August 14, 2026
At Astele Beauty & Wellness, every treatment is tailored to your skin, and every appointment reserves dedicated time, staff, and products just for you. The policies below let us keep offering that level of care to all of our clients. By booking an appointment or making a purchase with us, you agree to these policies.
1. Booking & Cancellation Policy
48 hours' notice. We kindly ask for at least 48 hours' notice to cancel or reschedule any appointment. You can reach us by phone, text, or email using the contact details below.
Late cancellations & no-shows. If an appointment is cancelled or rescheduled with less than 48 hours' notice, or if you do not attend a scheduled appointment:
- for package clients, that session may be deducted from your package; and
- for individual bookings, a missed-appointment fee of up to 50% of the scheduled service price may apply, or your deposit may be forfeited.
We completely understand that emergencies happen. If something unexpected comes up, please contact us as soon as you can — genuine emergencies will always be considered with care, at our discretion.
Late arrivals. Arriving more than 15 minutes late may require us to shorten your treatment or rebook your appointment, so that the next client is not kept waiting. A shortened or rebooked appointment is treated as described above.
Deposits. Where a deposit is required to secure a booking, the deposit is non-refundable, but it will be applied to your treatment, and it can be transferred to a new date if you reschedule with at least 48 hours' notice.
2. Treatments & Treatment Packages
All treatment sales are final. Payments for treatments, treatment series, and packages are non-refundable and non-transferable to another person. Package pricing reflects a discount offered in exchange for advance payment and commitment to the full series, and the terms of your signed Treatment Package Purchase Agreement apply to every package.
Package expiry. Package sessions must be used within 12 months of the purchase date. Sessions remaining after the expiry date are forfeited. We may extend the expiry period in writing in exceptional circumstances, such as documented medical reasons, at our discretion.
Store credit. While we do not offer refunds, we want you to love your time with us. At our sole discretion, the unused portion of a package may be exchanged one time for credit toward other services of equal value. Credit has no cash value. If credit is provided, sessions and services already received are first deducted at their regular (non-discounted) single-session prices.
Results. Aesthetic and wellness treatments produce different results for different people. Results depend on your skin type and condition, health, lifestyle, home care, and how closely aftercare instructions are followed. We will always use our best professional skill and care, and we will always be honest with you about what to expect — but no specific result can be guaranteed, and a difference between hoped-for and actual results is not grounds for a refund.
Concerns after a treatment. Temporary redness, dryness, sensitivity, purging, or small breakouts can occur after skin treatments as part of the skin's normal response. If you have any concern after a treatment, please contact us first — we will assess your skin and arrange appropriate follow-up care. Your skin's recovery matters to us.
3. Skincare Products
In-store and online product purchases are final sale. For hygiene and safety reasons, we cannot accept returns of skincare products once they leave our studio, whether opened or unopened.
Damaged, defective, or incorrect items. If a product arrives damaged, is defective, or is not what you ordered, please contact us within 7 days of receiving it, with your receipt or order number and a photo. We will gladly replace the item or issue store credit.
Reactions to products. If you experience an unexpected reaction to a product we recommended during a consultation or treatment, stop using it and contact us — we will help you assess the reaction and find an alternative that suits your skin.
4. Online Orders & Shipping
Orders are processed within [2–3] business days. Shipping times and costs are shown at checkout. Risk of loss passes to you on delivery; if your order arrives damaged in transit, contact us within 7 days with photos and we will make it right with a replacement or store credit. All online purchases are otherwise final sale.
5. Gift Cards
Gift cards purchased for a dollar value never expire and can be used toward any of our services or products. Gift cards are final sale, are not redeemable or exchangeable for cash, and cannot be replaced if lost or stolen. Promotional gift cards or certificates issued as prizes or promotions may carry an expiry date, which will be shown on the certificate.
6. A Respectful Space
Our studio is a calm space for every client and team member. We reserve the right to refuse or discontinue service to anyone who is abusive, threatening, or disrespectful toward our staff or other clients. In that case, any remaining prepaid services will be handled in accordance with these policies and any signed agreement.
7. Your Health & Safety
All treatments are provided following a consultation. Please share complete and accurate health information with us — including skin conditions, medications, allergies, pregnancy or breastfeeding, and recent cosmetic or medical procedures — and follow the pre- and post-treatment (aftercare) instructions we provide. This keeps your treatments safe and effective. We are not responsible for outcomes caused by inaccurate health information or by not following aftercare instructions.
8. Questions
We are always happy to talk through any of these policies before you book or buy.
Astele Beauty & Wellness #109 – 5425 Shortcut Rd, Vancouver, BC V6T 0E1 Tel: +1 778-681-6243 · Email: astele.info@gmail.com
We may update these policies from time to time; the version posted on this page applies to new bookings and purchases from its "Last updated" date. Nothing in these policies limits any right you may have under the Business Practices and Consumer Protection Act (British Columbia) that cannot be waived by agreement.