Astele Skin Plan Membership Agreement

A 6-month program, then month to month · v1.2 · Please read before your first visit

At a glance
Monthly fee	$175 + GST = $183.75 a month, charged automatically on your billing date.
To start	A 6-month program: 6 monthly payments, total $1,050 + GST ($1,102.50). It cannot be cancelled early. If you ask to cancel during the program, your membership ends after month 6.
After 6 months	Your membership continues month to month. Cancel at any time, no fees. It ends at the end of the month you have already paid for.
Every month	One facial from the Astele Skin Plan menu, chosen with your esthetician from your MetaVu results. Choose Deep Cleansing Facial and a 20-minute RF Lymphatic Body Massage (legs or body) is included in the same visit.
Every 4 months	A MetaVu 3D skin analysis and progress report — with your first facial, then every 4 months.
Also included	10% off additional treatments and retail products · one pause a year (up to 1 month) · an unused facial rolls over for 1 month.
To cancel	Email astele.info@gmail.com or tell us in store. We confirm by email within 3 business days.

1. YOUR DETAILS

Completed together at signing: your name, phone, email and address; your date of birth (for your MetaVu report only); your monthly billing date; the date of your first facial and MetaVu analysis; and your payment method (card on file with automatic monthly billing, or in store on each billing date).

2. WHAT'S INCLUDED

Everything below is covered by the monthly fee in section 3. Prices shown are regular (undiscounted) prices; nothing else is charged unless you choose an upgrade or an additional service.

Astele Skin Plan menu — one facial each month (official menu name)	Regular price
Deep Cleansing Facial + complimentary 20-minute RF Lymphatic Body Massage (legs or body), same visit	$135 + massage
Acne Special Treatment	$150
Vitamin C Brightening Facial	$153
Dermaplaning Facial	$160
Korean Contouring Facial	$175
Anti-aging Lifting RF Facial	$185
Hydrating Aqua Dermabrasion Facial	$198

Also included	Regular price
MetaVu 3D skin analysis + progress report — with your first facial, then every 4 months while you are a member (2 during the 6-month program)	$120 each
10% off additional treatments and retail products at regular price (not combined with other discounts or promotions)	—

Optional upgrades — swap your monthly facial, pay the difference at the visit	Upgrade fee (+ GST)
Premium Oxygen O2toDerm Facial (regular $270)	+ $70
Ultrasonic Renewal Lifting Facial (regular $270)	+ $70
Signature Korean Contouring Massage & Facial (regular $280)	+ $70

3. PRICE

Monthly membership fee	$175.00
GST 5%	$8.75
Charged each month (taxes included)	$183.75
6-month program total (taxes included) — 6 × $175.00 = $1,050.00 + GST $52.50, paid as 6 payments of $183.75	$1,102.50

4. TERMS

1. The 6-month program

• Your membership starts with a 6-month program. The total price is $1,050 plus GST, paid as 6 monthly payments of $175 plus GST.
• The program cannot be cancelled early, and all 6 payments are due.
• If you ask to cancel during the program, we end your membership after the 6th month. You are not charged after that.
• The program does not renew for another 6 months by itself.
• Exception: if you move away from the Vancouver area, or a medical condition stops you from having facials (with documentation), Astele may end the program early at its discretion. No further payments are charged; services already received are not refunded.

2. After the program: month to month

• After the 6th month, your membership continues month to month at the same fee, charged on your billing date, unless you cancel.
• You can cancel at any time — before or after a billing date — with no fee or penalty.
• Your membership ends at the end of the month you have already paid for. That month is not refunded, and nothing more is charged.

3. How to cancel

• Email astele.info@gmail.com or tell us in store.
• Your cancellation counts from the day we receive it. We confirm by email within 3 business days — if you don't hear from us, please check with us.

4. Your monthly facial

• Each monthly period includes one facial from the Skin Plan menu in section 2, by appointment. Please book your first facial within the first month.
• Your esthetician recommends a facial based on your MetaVu results and your skin on the day. You may choose any facial on the menu instead.
• If you choose Deep Cleansing Facial, a 20-minute RF Lymphatic Body Massage (legs or body) is included in the same visit at no extra charge. It cannot be taken separately, saved, or exchanged.
• Upgrades (section 2) are paid at the visit: Premium Oxygen O2toDerm Facial, Ultrasonic Renewal Lifting Facial or Signature Korean Contouring Massage & Facial for $70 plus GST.
• An unused facial rolls over for one month, then expires. Facials are for you only and cannot be transferred or exchanged for cash.
• When your membership ends, any remaining facial can be used within 60 days.

5. Your MetaVu analysis and your data

• A MetaVu 3D skin analysis comes with your first facial, then every 4 months while you are a member.
• It shows how your skin changes over time and helps us plan your facials. It is not a medical diagnosis and does not replace a physician's advice.
• Your photos, date of birth and analysis data stay in Astele's internal system, for your reports and before-and-after comparison only. We do not use them for marketing or share them. You can ask to see or correct your information at any time (Personal Information Protection Act, BC).

6. Appointments

• Please give at least 48 hours' notice to cancel or reschedule an appointment (phone, text or email).
• Less than 48 hours' notice, or not attending, uses that month's facial.
• Arriving more than 15 minutes late may mean a shorter facial or a new appointment, and counts the same way.
• Genuine emergencies are always considered with care, at our discretion.

7. Pausing

• You can pause once in any 12 months, for up to 1 month. Ask before your next billing date.
• Billing and facials pause together, and your program end date moves back by the length of the pause.

8. Personal membership

• Your membership is for you only and cannot be shared or transferred.
• Gratuities are not included. Prices are before GST.

9. Changes after the program

• During the 6-month program, your fee and inclusions will not change.
• After the program, Astele may change the monthly fee or the Skin Plan menu with 30 to 60 days' notice by email.
• We will not change the cancellation or refund terms in a way that reduces your rights. If a change costs you more or gives you less, you can cancel at any time at no charge (clause 2).

10. Payments

• Payments are charged to your card on file, or paid in store, on your billing date.
• If a payment fails, we will contact you. Facials and analyses are on hold until it is paid, and the program end date does not move.

11. Results, reactions and your responsibilities

• Skin responds differently for everyone. We give our honest professional assessment, but we cannot guarantee a specific result or timeline.
• Temporary redness, warmth, dryness, flaking, tenderness or a short-term breakout ("purging") are normal after many facials and are not grounds for a refund.
• Please follow the aftercare we give you, and tell us about your medical history, pregnancy, medications, allergies and any changes before each visit. A facial that cannot go ahead because of information we were not told about counts as used.
• Device treatments bought in addition to your membership need their own consent form.

12. What you are confirming

• The program, its length, the monthly fee, the total price, what is included and how cancellation works were explained to you before you signed, and you had the chance to ask questions.

13. Your consumer rights

• This is the whole agreement for your membership and replaces anything said verbally.
• It is a future performance contract under Part 4 of the Business Practices and Consumer Protection Act (British Columbia). Nothing here limits your rights under that Act. If a cancellation is validly made under the Act, Astele refunds what the Act requires within 15 days.
• This agreement is governed by the laws of British Columbia.

5. SIGNATURES

Signed in store at your first visit, by you and by Astele Beauty & Wellness. You will receive a complete copy of the signed agreement the same day (photo, email or paper), and in any case within 15 days.

Astele Beauty LTD. · #109 – 5425 Shortcut Rd, Vancouver, BC V6T 0E1 · (778) 681-6243 · astele.info@gmail.com · Questions about your membership? See the membership page or email us.